Why businesses prefer Microsoft CRM to other customer service solutions

Customer relationship management acronymed as CRM is a crucial business tool.  It is a tool that enables an organization to manage their resources more efficiently and implementing this into your existing work flow will give you an edge over your competitors. 

There are plenty of customer management solutions available in the market, making it easy for businesses to find the one that suits their needs. But Microsoft CRM is the most widely used among them for its advantages over others in the market. Microsoft itself uses this to manage the data related to customers. 

Given some distinctive benefits of Microsoft CRM, today it has become a favorite choice of businesses looking to enhance their efficiency of utilizing available resources the most in order to foster a faster growth. The most common benefits this CRM provides include:

• ·         Import and export Microsoft Office Excel spreadsheets in real time.
• ·         Analyse customer performance organisations, business units, teams and individuals in real-time.
• ·         Audit changes to business data and configure automatic notifications on certain events.
• ·         Use Online Analytical Processing (OLAP) visualisations for key performance indicators (KPI).
• ·         Create and share actionable dashboards or use built-in reports with the Report Wizard.

If we talk about reliability, Gartner, the most reputed research firm, ranks Microsoft CRM as a leading customer service solution. This intelligent module empowers customer service professionals to make quick informed customer service decisions. Microsoft CRM is the great tool for businesses looking for a cost-effective and faster way to provide smoother client experience, have greater opportunity for customer engagement, and above all improved and faster services to the clients. Also, SharePoint benefits make it an option to consider for organizations to enhance their overall business operation efficiency.

Usages and advantages of Microsoft SharePoint

The advent of SharePoint has created a way that makes running a business simple and hassle-free. If you are an entrepreneur and want to increase your efficiency in business or have an edge over your peers, SharePoint is the best way to go.

Though it is very popular among businesses, it is very important to tell you what SharePoint is in fact. It is web application platform in the Microsoft Officer server. Launched in the year of 2001, it comprises of several applications that perform separate functions. For example extranet, intranet, document management, content management, personal cloud, and enterprise social networking are a few to name. To know how it helps businesses run successfully, look at the Advantages of SharePoint over other similar tools available in the market.

The most important use of the SharePoint is enterprise content and document management. This tool allows you to store, track, and manage electronic documents and assets on a central platform which is easily accessible to all staffs. Integrating it with the Office Suite, Office Apps on Mobile Devices and Office Web Apps provide ability for editing scenarios, while OneDrive for Business (or third-party tools) allows for offline synchronisation. Besides, it provides integrated version history tracking, collaborative live editing, and search capabilities.

In addition to that, Microsoft CRM provides a lot more benefits for your business. To make the most of it in growing your business, one the thing that you must do is implement this with your existing workflow so that you can best utilize your resources.

SharePoint: The Smart Way to do Business

It is the time of technology – be it personal life or professional world, we cannot think to get success without it. And SharePoint is the one that has changed the way of doing a business. Seen as technological breakthrough, it helps you create a secure place where you can store, organize, share, and access information from any devices.

SharePoint is the part of Office 365, combing various applications used for different purposes such as content management, social network, personal cloud, enterprise social networking, etc.  Given a number of Benefits of SharePoint, it has several uses, which including:

•    For enterprise content and document management
•    Personal clouds for storage and synchronization of files across devices
•     To create internet and corporate social network to centralize access to information and application
•     Share point is used to provide web-facing access to external users
•    It is used as software framework, which provides an additional layer of services and minimizes the requirement of customization to an already working application

SharePoint is generally configured through a web browser, which makes it easy to configure the product. This is known as web interface, which, depending on your permission level, can be used to configure basic workflows, view usage analytics, manage metadata, configure search options, upload customizations, and set up integration. A CRM Partner will help you configure SharePoint into your existing business process so that you can best optimize your resources to meet constantly changing business demands.